Return & Refund Policy

At Monobenzone.us, we process and ship orders internationally. Due to the nature of international shipping, customs regulations, and cross-border delivery procedures, all sales are final. We do not accept returns, exchanges, or refund requests once an order has been dispatched.

1. No Returns or Exchanges

We do not accept returns or exchanges on orders shipped internationally. Customers are advised to carefully review their order details, shipping address, and product selection before completing their purchase.

2. Customs Duties, Taxes & Import Charges

Customers are solely responsible for all applicable customs duties, import taxes, clearance fees, and other charges imposed by the destination country's customs authorities.

It is the customer's responsibility to check their country's import regulations and pay any applicable customs charges promptly.

3. Refused or Returned Shipments

If a shipment is returned to us, abandoned, refused, or undelivered for any reason, including but not limited to:

• Failure to pay customs duties, import taxes, or clearance charges.

• Refusal to accept the shipment.

• Incorrect or incomplete shipping address.

• Failure to collect the shipment within the carrier's specified timeframe.

• Import restrictions or customs-related issues in the destination country.

• Any other issue attributable to the recipient or local delivery requirements.

No refund, full or partial, will be issued.

4. Customs Delays and Seizures

Monobenzone.us is not responsible for delays, holds, inspections, seizures, or other actions taken by customs authorities in the destination country. Such circumstances do not qualify for a refund or order cancellation after dispatch.

5. Customer Responsibility

By placing an order on Monobenzone.us, the customer acknowledges and agrees to this Return & Refund Policy and accepts responsibility for complying with their country's import requirements and paying all applicable customs charges.

6. Acceptance of Policy

By completing a purchase, the customer confirms that they have read, understood, and agreed to this policy. Orders placed and dispatched under these terms are considered final and non-refundable, except where applicable law requires otherwise.

For any questions before placing an order, please contact our customer support team.